Personal information is defined as any information about you that identifies you or
information by which your identity can be determined.
Why we collect personal information.
By the nature of our business, personal information is essential for Entre Nous to
be able to provide you with the highest level of service.
By collecting personal information, we:
• Provide introduction services to you
• Give you the option of receiving our information and newsletters
• Include you in Entre Nous functions
If we do not collect and make use of your personal information, we are unable to
provide you with our services.
How do we collect your personal information?
Where possible we collect your personal information directly from you. Personal
information is generally collected during the course of our contact with you.
In most cases we will require you to specifically consent to any collection, use or
disclosure of your personal information by Entre Nous. We will usually request
your consent verbally; sometimes your consent may be implied through your
conduct with us.
However, no matter how your personal information is collected, Entre Nous deals
Consequences to you of Entre Nous not having that information.
The nature of the service we provide means that, in most cases, if we do not
collect your personal information, we will not be able to provide the services
required of us by our members.
How we use your personal information
We use the personal information we collect to provide member services to you
and to include it in our direct marketing database and client databases.
From time to time we may use your personal information to provide you with
information about our services.
If you do not want to receive any of this information, please contact us on
03 9669 6000.
Once you have told us you no longer wish to receive information about our
services, we will not send you any further material.
You can, however, change your mind about receiving information about our
services at any time – you just need to let us know.
Entre Nous does not disclose your personal information to any party outside Entre
Nous for the purpose of allowing them to market their products or services to you.
Do we disclose your personal information to anyone?
Entre Nous will disclose your personal information in certain relevant
circumstances and in the provision of our services to you.
We may disclose your personal information where you have consented to us
doing so. Your consent to the disclosure of your personal information may be
given explicitly such as in writing or verbally or may be implied from your conduct.
Where the provision of our services to you requires us to disclose your personal
information to third parties (for the purpose of introductions), your consent will
implied when you engage us unless you tell us otherwise.
Ensuring your personal information is up to date.
We rely on the personal information we hold about you to efficiently provide our
For this reason, it is very important that the personal information we collect from
you is accurate, complete and up to date.
During the course of our relationship with you we will ask you to tell us of any
changes to your personal information. However, you can contact us at any time
to update your personal information or to tell us the information we hold about you
is inaccurate or incomplete.
Is my personal information secure?
Entre Nous takes all reasonable precautions to safeguard your personal
information from loss, misuse, unauthorised access, modification or disclosure. We employ a number of means to protect your personal information, including:
External and internal premises security
Restricted access to personal information
Maintaining a secure computer network to prevent unauthorised access
Regular reviewing and testing of our software in order to improve the level of security Internal policies in relation to Entre Nous computer use.
When we no longer require your personal information, it is our policy to securelydestroy the information or delete it from our systems. Generally this occurs seven years after your file has been archived.
Can I access my personal information?
You may request access to any of the personal information we hold about you.
In most cases, a summary of personal information such as your name and
address details, contact telephone numbers and the matters you have engaged
us on are freely available to you by contacting us by any of the means set out at
the end of this policy.
For more detailed requests for access to personal information, for example,
access to information held in archives, a fee may be charged to cover the cost of
retrieval and the supply of this information to you.
Entre Nous may be required by law to retain your personal information for a
period of time after you have ceased your relationship with us. After the required
time has passed, we attend to the secure destruction or deletion of your personal
information. As noted above, this generally occurs after seven years.
Entre Nous does not use Commonwealth identifiers as a means of identifying the
personal information that we may have collected about you.
What is a Commonwealth identifier?
A Commonwealth identifier is a Commonwealth Government or Commonwealth
Government agency designated identification number such as your Tax File
Number (TFN) or Medicare number.
Do I have to be identified at all?
We may offer you the opportunity to deal with us anonymously, for example when
making an inquiry about the type of services we offer.
Otherwise the nature of the service we provide is such that anonymity cannot be
Personal information is regarded as sensitive information.
Sensitive information can be information about your:
• racial or ethnic origin
• political opinions
• membership of a political association
• religious beliefs or affiliations
• philosophical beliefs
• membership of a professional or trade association
Entre Nous will not disclose this information to other parties.
Security of your personal information online
Generally, e-mail is not a secure way to communicate and you should be aware of
this when sending personal information to us via e-mail.
Entre Nous regularly reviews all its policies and procedures.
Concerns or requests for access
access your personal information you can contact us in any of the following ways:
By telephoning – 03 9669 6000
By writing to – Entre Nous
Level 1, 21 Victoria Street
Melbourne Victoria 3000
Can I complain about a breach of my privacy?
If you believe that Entre Nous has not protected your personal information as set
By telephone: 03 9669 6000
In writing: The General Manager
Level 1, 21 Victoria Street
Melbourne Victoria 3000
What if I am not satisfied with the response?
If you are not satisfied with the result of your complaint to Entre Nous, you can
refer your complaint to the Federal Privacy Commissioner.
You can contact the Federal Privacy Commissioner:
By telephone: 1300 363 992
In writing: Director of Complaints
Office of the Federal Privacy
GPO Box 5218
SYDNEY NSW 1042